OpenCollective payment issues

Community Projects OpenCollective
#1

Hi all,

My monthly contribution to the TiddlyWiki OpenCollective recently started failing, claiming that my payment method was invalid – but it isn’t, the card is still active and I use it every day. It continued failing over the course of a month, then booted me out of the collective. I went back and tried to sign up again, and it says:

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The problem actually appears to be some kind of Stripe authorization issue – when attempting to update the existing payment method earlier, I got this:
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I contacted OpenCollective support after the first instance, and they sent an email addressed to “Fission Admins” and cc’d me, so I think they were trying to get in touch with the TiddlyWiki project – but nobody ever replied or addressed the issue.

Hoping we can get this fixed so I can continue contributing to the TiddlyWiki project! Let me know if I should be bothering someone else again instead.

#2

@boris any guidance you could provide would be immensely appreciated.

@sobjornstad could you please forward/copy the text of the email from OpenCollective support in a message to either Jeremy or myself?

#3

This same issue happened to me and due to this friction I am not contributing at the moment, hope this gets fixed soon

1 Like
#4

Forwarded to you, Jeremy, and Boris

#5

I’ve dropped Boris a DM on Bluesky, and will let you know when I hear from him.

#6

Any updates here? No hurry, just checking in.

#7

I read something that OpenCollective gets dissolved by the end of 2024.

Maybe that’s the problem?

#8

Good spot, but the issue started before this announcement.

Also, if I’m reading this whole thing correctly (this headline is incredibly confusingly written given the similarity of all the names here), this dissolution actually doesn’t impact us at all. Open Collective Foundation is a specific “fiscal host” that works with OpenCollective. TiddlyWiki uses Fission as its fiscal host, not OCF, so nothing will change for us.

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5 Likes
#9

Right.

You read it correct. BUT it is not just confusing—it is maybe “polluting”?

Though not confusing for informed insiders like you!
But for folk outside?
It is confusing!

Okay, cut to the chase.

Say, a person wants to donate monthly to TW?

- How do they do it (now)?

  • Where?
  • How much (guide)?
  • When?

Is it secure?

What is their money used for?

Just queries
TT

#10

Thanks for the clarification. :blush:
I was a bit worried about my donated money.

1 Like
#11

Hello,

I tried to make a donation through the OpenCollective page as mentioned here, but it didn’t work so I contacted support and they said this:

I’ve received a reply from the host and they’ve mentioned that their Stripe account is closed and that the collective ​TiddlyWiki will be moved to a different host.

My understanding is that Fission is the broken link here, is this correct?

In any case, as long as OpenCollective donations are not possible, it would be best to remove or correct the tiddlers on tiddlywiki.com that mention it: this is confusing for people who want to give money, and they might not come back.

#12

@boris @jeremyruston – Can you have a closer look?

#13

I’ve emailed Boris. In a day or two I think I should get in touch with OpenCollective directly to see what I can sort out.

#14

Hey,
Thanks for bringing this up — frustrating situation for sure, especially when you’re trying to support the project and not getting much traction.

From what you’re describing, it really does sound like a Stripe authorization issue on OpenCollective’s end — not your card. I’ve seen similar problems before where the platform’s backend fails to correctly validate even active cards, especially after failed attempts stack up. Sometimes it helps to remove the card completely and add it as a new payment method instead of updating the existing one.

That said, it’s disappointing you got looped into a support thread and still haven’t had anyone from the TiddlyWiki side acknowledge it.

If you’re still not hearing back, it might help to track the actual transaction trail to see what Stripe attempted and failed. I’ve been using Carteza lately for managing and analyzing online payments and contributor flows across platforms — it gives great visibility into failed/held payments and authorization logic. Could help here too, even if just for peace of mind while the platform support catches up.

Appreciate your persistence — hopefully someone from the TiddlyWiki admin team picks this up soon.