Now we’re talking.
If I can create a Google Form, and contents of filled out form can go into a Google Sheet when user hits submit on that form, and that Google Sheet can automatically send me an email notification about the new form submission …
Surely something as equally friendly can be done with Github.
Then, if somebody has a question: email me. Because …
Why the eff would I want to participate in further discussions in Github? That’s a great place for technical folk to discuss, not a world any user should have to be pulled into.
Yes, I believe in coddling users.
If a user wants to go into Github, awesome. Otherwise, interview a user and communicate with that user via the simplest and friendliest of ways. Email to me, whatever for somebody else.